Urgent

Rebuild homes after the floods. Families who lost their homes in the floods need roofs before winter.

Give to Rebuild homes after the floods
Helpline 020 7946 0000hello@example.orgRegistered charity no. 0000000

Make a complaint

We want to hear when we get things wrong. Complaints help us improve, and we treat them fairly and in confidence.

How we handle complaints

  1. We acknowledge it

    Within 2 working days, with the name of the person handling it.

  2. We investigate

    We aim to give you a full response within 20 working days.

  3. If you’re not satisfied

    You can ask our Chief Executive to review it. If you’re still unhappy, you can contact the Fundraising Regulator (about fundraising), the Information Commissioner’s Office (about your data) or the Charity Commission (about how the charity is run).

Tell us what happened

So we can reply

We’ll use your details only to handle your complaint, and keep complaint records for 6 years. See our privacy notice.