Make a complaint
We want to hear when we get things wrong. Complaints help us improve, and we treat them fairly and in confidence.
How we handle complaints
We acknowledge it
Within 2 working days, with the name of the person handling it.
We investigate
We aim to give you a full response within 20 working days.
If you’re not satisfied
You can ask our Chief Executive to review it. If you’re still unhappy, you can contact the Fundraising Regulator (about fundraising), the Information Commissioner’s Office (about your data) or the Charity Commission (about how the charity is run).
